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Top 10 Compliance Hotline Questions

Compliance continues to be one of the primary challenges credit unions face today. As a member of the Tennessee League, credit unions gain access to invaluable compliance resources designed to support their operations.

Our dedicated compliance team and subject matter experts work tirelessly to keep member credit unions informed and up to date on regulations. We offer essential tools like compliance research platforms, sample policy manuals and the latest industry resources to ensure our members are fully equipped.

For direct support, the Compliance Hotline is your go-to solution. Whether you’re a seasoned compliance officer, member service representative, loan officer, or CEO, the hotline can provide expert assistance with your most urgent compliance concerns.

Not sure if your question qualifies? Here are the top 10 questions we’ve received on the Compliance Hotline this year.

  1. Deceased member accounts
  2. Loan Servicing (e.g. Extensions and Disclosures)
  3. SCRA/MLA compliance in collections practices.
  4. Powers of Attorney (Do they have the authority to do X.)
  5. Dealing with members in bankruptcy
  6. BSA (Suspicious Activity)
  7. Regulation Z compliance re: Change-in-Terms
  8. Regulation CC compliance (Fraud)
  9. Regulation E disputes
  10. Levies on accounts and returned checks

Contact the Compliance Hotline at 1-800-572-7359 or compliance@yourleague.org.

Learn more about all the compliance resources available to your credit union as a benefit of membership with the Tennessee League.

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