Complacency is Comfortable, But the Results Can be Costly
There are myriad reasons why organizations fall behind when it comes to updating their products or improving existing services. Regulatory uncertainty, budgetary constraints, insufficient staffing, technology concerns, outdated business philosophies and a fear of the unknown are reasons I often hear from credit union leaders who aren’t satisfied with their existing performance. Yet often they […]
Ascend Federal Credit Union Honors Employees For a Collective 60 Years of Service
Eight Ascend Federal Credit Union employees were honored for a collective 60 years of service during an Employee Service Award Luncheon held at the Emil’s in Tullahoma. Stephanie Basham was honored for 15 years of service.Erin Spence and Tonya Jones were honored for 10 years of service. Horacia Taylor, Jessica Sidoli, Pam Nichols, Denise Greer, […]
Bowater Credit Union Donates $1000 to the Charleston/Calhoun Hiwassee Historical Society
Bowater Credit Union member John Duggan has won $1,000 from Bowater Credit Union to his favorite non-profit: Charleston/Calhoun Hiwassee Historical Society. Bowater Credit Union has asked its members to nominate their favorite non-profit helping people in the counties eligible for credit union membership: Bradley, McMinn, Meigs, Monroe, and Polk. Charleston/Calhoun Hiwassee Historical Society is the […]
St. Thomas Credit Union Holds 58th Annual Meeting
St. Thomas Credit Union held their 58th Annual Meeting on March 15, 2018. The theme was March Madness, but it should have been the “Money Machine”! Members had a blast trying to catch the cash flying around them. All of the bills flying around were legitimate bills, from $50s to $1s. Almost $600 was “caught” […]
Y-12 FCU Gives Foundation Provides Grant to Boys & Girls Clubs of the Tennessee Valley
Y-12 FCU Gives Foundation presented a check to the Boys & Girls Clubs of the Tennessee Valley. The donation was part of the organization’s five-year commitment to support Our Kids, Our Future campaign for the Boys & Girls Clubs. Pictured from left to right are Jennifer Trentham Y-12 Gives Board Member, Teresa Thomas, Sr. Business […]
Optimize Your Return on Customer Loyalty
Four out of five consumers state that they are more likely to do business with brands that offer loyalty programs. But poor communications leave many programs falling short, according to a study of U.S. and Canadian consumers by Bond Brand Loyalty. Consistency Builds Stickiness Strong loyalty programs build stickiness with customers, but they require consistent […]
Design Executive Deferred Compensation Plans that Won’t Handcuff Future Boards
Setting executive salaries may not always be an easy task for a credit union board, but the process of arriving at equitable numbers usually isn’t complicated. Supplemental benefits such as deferred compensation plans, on the other hand, can involve so many variables that it can be a full-time job to narrow down the choices. Even […]
Upper Cumberland FCU Holds Annual Meeting
Several hundred members of Upper Cumberland Federal Credit Union were in attendance at the 83rd Annual Meeting held March 14th, 2018. BBQ was served at the Annual Meeting from Big Boys BBQ, the Annual Report was presented, the Consumer Financial Protection Bureau (CFPB) “Money Smarts for Older Adults” booklets were available along with other CFPB […]
An Interview with Denise Cooper, President/CEO of Upper Cumberland Federal Credit Union
What was your first job overall and what was your first credit union job? My first job was selling Sarah Coventry jewelry when I was in High School. I opened my first checking account and sold jewelry to students, family, and neighbors. I learned a lot about managing money and being responsible for my own […]
Optimize Growth Opportunities in 2018
Buoyed by on-going economic recovery, low unemployment, increased consumer confidence, individual and corporate tax cuts, and possible reduction in regulatory activity, the stage is set for credit union growth in 2018. And despite rising interest rates, the CUNA Credit Union Forecast expects credit union membership and loan growth to remain strong and portfolios to remain […]