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Tasks
1. Keeps delinquency ratios within set guidelines.
2. Calls delinquent members for payment.
3. Files legal claims.
4. Attends court hearings.
5. Works with collections attorneys as needed.
6. Works with related departments as needed.
7. Tracks all delinquency contacts.
8. Prepares reports for Board of Directors or necessary department.
9. Classifies loans.
Knowledge of…
• Appropriate paperwork to file
• Collection guidelines and procedures
• Applicable regulations
• Records retention procedures
• The court process (STAR S400M)
• The delinquency ratio guidelines
• The loan’s history
• The applicable software
• Tracking procedures
• Underwriting procedures and guidelines
• When to involve collections attorneys
Skills in…
• Analyzing information
• Assessing collection efforts
• Generating loan delinquency reports
• Meeting deadlines
• Monitoring frequency of contacts
• Reading and understanding loan reports
• Showing calmness under pressure
• Showing positive attitude
• Negotiating
• Organizing
• Communicating verbally
• Communicating in writing
• Making decisions
Behavior
• Assertiveness
• Flexibility
• Professional appearance
• Self motivation
• Tactfulness
• Willingness to travel
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